Customer Support Policy

At TANALATY, we believe that excellent customer support is the backbone of a successful shopping experience. Our Customer Support Policy ensures that every customer receives reliable, fast, and respectful service at all times.

Support Channels:

  • 📧 Email: support@tanalaty.com

  • 📞 Phone: +44 7428 377557

  • 📍 Address: Woodend Industrial Estate, Speke, Liverpool, L24 9NB, United Kingdom

Response Time:

  • We aim to respond to all inquiries within 24–48 business hours.

  • Urgent order-related issues are prioritized.

Available Support:

  • Order tracking assistance.

  • Product information and usage guidance (especially for BBQ tools).

  • Returns, exchanges, and refunds assistance.

  • Warranty claims for defective products.

  • Technical troubleshooting for certain BBQ equipment.

Service Hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (UK time)

  • Closed on weekends and public holidays.

Commitment to Quality:

  • Friendly and respectful communication.

  • Clear and transparent explanations.

  • Fair resolution of complaints and disputes.

  • Protection of your privacy when handling customer data.

Our goal is to ensure every customer feels supported, valued, and confident when shopping with TANALATY.