Frequently Asked Questions (FAQ)

Welcome to the TANALATY FAQ section. We have created this page to answer the most common questions about our BBQ products, shipping, returns, and general shopping experience. If you still need help, please reach out via support@tanalaty.com or call us at +44 7428 377557.

1. What types of products does TANALATY sell?

TANALATY specializes in high-quality BBQ products and accessories, including charcoal grills, smokers, utensils, BBQ covers, cleaning tools, thermometers, and other outdoor cooking essentials. Our goal is to provide everything you need for the perfect barbecue experience.

2. Do you have a physical store?

No, TANALATY is an online-only store. This allows us to keep prices competitive and deliver products quickly to your doorstep. All orders are processed through our website: tanalaty.myshopify.com.

3. Where are you located?

We are based in the United Kingdom at:
đź“Ť Woodend Industrial Estate, Speke, Liverpool, L24 9NB, United Kingdom

4. How long does it take to process my order?

Orders are processed within 1–2 business days. Once your order is confirmed, you will receive a tracking number via email.

5. What are the shipping times?

  • Standard shipping within the UK: 2–4 business days.

  • Delivery times may vary slightly during peak seasons or due to courier delays.

6. Do you offer free shipping?

Yes âś… We offer FREE shipping on all orders within the United Kingdom.

7. Can I return an item if I’m not satisfied?

Yes. TANALATY offers a 30-day free return policy. If you’re not fully satisfied with your purchase, you can return it at no cost. Please review our Return & Refund Policy for details.

8. What should I do if my product arrives damaged?

If your item arrives damaged or defective, please contact us at support@tanalaty.com within 48 hours of delivery. Attach clear photos of the product and packaging, and we’ll arrange a free replacement or full refund.

9. Do you sell spare parts or replacement items?

Yes. We offer selected replacement parts and accessories for certain BBQ models. If you need something specific, please contact our support team and we’ll assist you.

10. How do I clean and maintain my BBQ products?

  • Always clean your grill after each use to prevent buildup.

  • Use proper BBQ cleaning tools such as brushes and scrapers.

  • Store equipment in a dry place or use a protective BBQ cover.

  • Avoid harsh chemicals that may damage stainless steel or coated surfaces.

11. What payment methods do you accept?

We accept:

  • Credit & Debit Cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay & Google Pay

  • Shopify Payments (secure checkout)

All payments are processed securely with full encryption.

12. Is my payment information secure?

Yes. TANALATY uses SSL encryption and works only with PCI-compliant payment providers. We do not store or share your payment details.

13. Do you ship internationally?

Currently, we only ship within the United Kingdom. International shipping may be introduced in the future.

14. How can I track my order?

Once your order is shipped, you will receive a tracking link via email. Tracking updates may take 24–48 hours to appear.

15. Can I cancel or change my order?

Yes, but only if your order has not yet been shipped. Please contact us immediately at support@tanalaty.com with your order number.

16. Do you offer warranties on BBQ products?

Yes. Most of our products come with a standard manufacturer’s warranty against defects. Warranty length may vary depending on the product.

17. Are BBQ products safe for beginners?

Yes âś… Many of our products are suitable for both beginners and professionals. We recommend reading the included safety instructions and practicing basic grill safety, such as never leaving the BBQ unattended and using heat-resistant gloves.

18. Do you offer bulk or wholesale discounts?

Yes. If you’re a business, restaurant, or event organizer interested in bulk BBQ equipment, please contact us directly for a customized quote.

19. How do I contact customer support?

📧 Email: support@tanalaty.com
đź“ž Phone: +44 7428 377557
We usually respond within 24–48 hours.

20. Why should I choose TANALATY?

  • Specialized in BBQ products only.

  • Free shipping & free returns.

  • Fast delivery within the UK.

  • Customer-first policies & secure payments.

  • Passionate about making your barbecue experience the best it can be.

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